During 2008/2009 there were 1365 direct contacts made to Women's Aid Monmouthshire (this is lower than previous years as there was funding for fewer staff hours during 2008-2009).
Of these 1365 contacts:
* 1180 contacts were made during office hours (10-5 Monday-Friday).
* 185 contacts were made to the after hours on-call service - this is lower than in previous years as, during very busy periods, calls have sometimes been diverted to the Wales Domestic Abuse Helpline (0808 80 10 800).
* 1104 contacts were made via telephone/e-mail.
* 261 contacts were made in person (office or outreach). This is lower than in previous years as, for the entire period, we have been unable to offer a drop-in service at our offices - funding is currently being sought to resume this service.
* 335 new referrals were taken in respect of women.
* 358 new referrals were taken in respect of the children of the above women.
* 1092 contacts were regarding Monmouthshire women.
* 58 contacts were regarding Blaenau Gwent women. (We can source refuge for these women but any iother services requested are referred to Blaenau Gwent Domestic Abuse Services).
* 215 contacts were regarding women living elsewhere.
* 189 requests were received for refuge places.
* 557 requests were received for outreach support/freedom programme.
* 79 requests were received for aftercare (women leaving refuge).
* 841 requests were received for information.
*918 contacts were made directly by women.
* 93 contacts were made by other domestic abuse agencies.
* 99 contacts were made by social services.
* 37 contacts were made by the police.
* 63 contacts were made by housing agencies.
* 46 contacts were made by healthcare workers.
* 109 contacts were made by other agencies or individuals.
* 36 women were admitted to refuge.
* 27 children were admitted to refuge.
* 13447 visits have been made to this site. |
